Last updated: September 30, 2025

Welcome to SoulFest. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website soulfest.pk and participate in our events or services.

1. Information We Collect

1.1 Personal Information

• Name

• Email address

• Phone number

• Postal/billing address

• Payment information (for ticket purchases or services)

• Event-related data (e.g. tickets purchased, preferences)

• Social media handles or profile data (if you choose to connect via social media)

1.2 Non-Personal / Usage Information

• Browser type and version

• Device type and operating system

• IP address

• Pages visited, time and date stamps, referral URLs

• Click data, navigation paths

• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected data to:

• Process ticket purchases, registrations, and payments

• Communicate with you (confirmations, updates, newsletters, offers)

• Improve our website, services, and user experience

• Analyze trends, usage, and statistics

• Personalize content and offers

• Protect against fraud or misuse

• Comply with legal obligations

3. Legal Basis for Processing

Where required by law, we process data on the following grounds:

• Consent – where you give us permission

• Contractual necessity – to provide services you request

• Legitimate interest – improving services, preventing fraud

• Legal obligation – complying with laws and regulations

4. Sharing and Disclosure of Data

We may share your data:

• With service providers (e.g. payment processors, ticketing partners)

• With affiliates or subsidiaries

• During mergers, acquisitions, or business transfers

• To comply with legal obligations

• To protect our rights, property, and safety

We do not sell or rent your personal data to unrelated third parties for marketing purposes.

5. Cookies & Tracking

We use cookies and similar tools to:

• Recognize returning users

• Track site usage and preferences

• Improve your browsing experience

You can disable cookies in your browser, but some features may not work properly.

6. Data Retention

We retain your data only as long as necessary to:

• Fulfill its purpose

• Meet legal or accounting obligations

• Resolve disputes

Afterward, data is securely deleted or anonymized.

7. Data Security

We use administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Your Rights

You may have rights such as:

• Access to your data

• Correction of inaccurate information

• Deletion of your data

• Restricting or objecting to processing

• Data portability

Contact us to exercise these rights. We may require identity verification.

9. Children’s Privacy

Our services are not intended for children under 13 (or under the legal age in your jurisdiction). If we learn we’ve collected data from a child without consent, we will delete it.

10. International Transfers

If your data is transferred outside your country, we ensure it is protected with appropriate safeguards (such as contractual clauses or other measures allowed by law).

11. Third-Party Links

Our website may contain links to third-party sites (e.g. payment gateways, social media). We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a new “Last updated” date. Significant changes may also be communicated via email or website notices.