Last updated: September 30, 2025

At SoulFest, we value our attendees and strive to provide a smooth and enjoyable experience. This Refund Policy explains the conditions under which refunds may be issued for tickets and services purchased through soulfest.pk.

1. General Policy

• All ticket sales are final and non-refundable, except in cases described below.

• By purchasing a ticket or service, you agree to this Refund Policy.

2. Event Cancellation

• If an event is canceled by SoulFest, ticket holders will be eligible for a full refund of the ticket price.

• We will notify attendees via email or phone with instructions on how refunds will be processed.

• Refunds will be issued using the original payment method, unless otherwise agreed.

3. Event Rescheduling

• If an event is rescheduled, your ticket will remain valid for the new date.

• If you cannot attend the rescheduled date, you may request a refund within 7 days of the announcement.

4. No-Show or Personal Circumstances

• Refunds are not available if you do not attend the event (“no-show”).

• Refunds are not provided for personal reasons, such as illness, travel issues, or scheduling conflicts.

6. Processing of Refunds

• Approved refunds may take 7–14 business days to appear in your account, depending on your payment provider.

• Service fees, transaction charges, or taxes may be non-refundable.